monday CRM review (2026): features, pros and cons, pricing
A work-management-style CRM with four tiers whose limits (contacts, automations, dashboards) rise with each plan.
Verdict at a glance
monday CRM is a board-based CRM that grows out of the monday.com work management tool, sold in four tiers. Limits on automations, dashboards and contacts rise with each plan, and plans start from 3 users.
Pros
- Easy customization.
- Efficient workflow handling.
Cons
- Gets expensive when add-ons are needed.
- Steep learning curve for new users.
- Missing features.
What is monday CRM?
A work-management-style CRM with four tiers whose limits (contacts, automations, dashboards) rise with each plan. It is built for teams that want a customizable board-based CRM and companies already using monday.com for work management.
Category: CRM Software
monday CRM key features
| Feature | What we found |
|---|---|
| Pipeline management | Board-based pipelines; limits rise by plan. |
| Sales automation | 250 automations/month on Standard, 25K on Pro. |
| Reporting and forecasting | 1 dashboard Basic, 5 Standard, 50 Pro, unlimited Ultimate. |
| Mobile app | IOS/Android apps from Standard. |
monday CRM pricing
monday CRM charges per seat per month with four tiers: Basic at 12, Standard at 17, Pro at 28 on yearly billing, and Ultimate at a custom price. Monthly billing costs more, for example 25 against 17 on Standard. The savings are reported inconsistently: about 32% by the page numbers, 18% in the FAQ and 33% on the homepage. Plans start from 3 users and over 40 users needs a quote. AI versions add credits at an unstated price.
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | 12 yearly / 18 monthly (EUR shown on page) | seat/month | 1,000 contacts and deals, 1 dashboard |
| Standard | 17 yearly / 25 monthly (EUR shown on page) | seat/month | 10,000 contacts and deals, 250 automations/month |
| Pro | 28 yearly / 41 monthly (EUR shown on page) | seat/month | 100,000 contacts and deals, email sequences, 25K automations/month |
| Ultimate | Custom | seat/month | Security and governance, HIPAA, 24/7 priority support, 25,000 API calls/day |
The vendor page shows prices in EUR; third-party summaries list the same numbers as USD ($12/$17/$28). 14-day trial per FAQ. Homepage says yearly saves 33% but FAQ says 18%; unreconciled. Quote required above 40 users.
Who monday CRM is best for
Best for
- Teams that want a customizable board-based CRM.
- Companies already using monday.com for work management.
Not ideal for
- Teams under 3 users (plans start from 3 users)
- Buyers wanting a free plan.
monday CRM alternatives
HubSpot CRMTeams starting free with up to 2 users.
PipedriveSmall sales teams that live in a visual deal pipeline.
Zoho CRMSmall businesses that want a free start and cheap per-user editions.
FreshsalesSmall to mid-size teams wanting a cheap entry tier.
CloseInside-sales and SDR teams that call and email at volume.
CopperSmall teams that live in Gmail and Google Workspace.
What monday CRM really costs
- Per seat per month
- $17 (Standard, yearly)
- Billing
- Monthly and annual.
- Annual discount
- About 32% on Standard (17 vs 25); FAQ says 18%, homepage 33%.
- Minimum seats
- Plans start from 3 users.
- 20 users per year
- Standard yearly: 20 x 17 x 12 = 4,080/year, assuming a 20-seat bucket (a third-party guide says seats are sold in buckets, not confirmed by the vendor)
Add-ons and extras to budget for
- AI versions (Standard AI, Pro AI, Ultimate AI) with credits, price not stated.
Questions to ask about price
- How much can the price rise at renewal, and is the increase capped in the contract?
- Are there one-time costs for implementation, onboarding or data migration?
Is monday CRM worth the price?
monday CRM is good value for teams that want a customizable board-based CRM, especially companies already using monday.com for work management. A third-party guide suggests seats may be sold in buckets, so a 20-user Standard estimate of 4,080 a year is only an assumption. It gets expensive for teams that hit contact caps or need add-ons, and it is a poor fit for under 3 users or anyone wanting a free plan.
Worth it if
- Teams that want a customizable board-based CRM.
- Companies already using monday.com for work management.
Look elsewhere if
- Teams under 3 users (plans start from 3 users)
- Buyers wanting a free plan.
Pricing details most reviews leave out
- Plans start from 3 users per the FAQ.
- More than 40 users requires a sales quote.
- Contacts and deals are capped: 1,000 Basic, 10,000 Standard, 100,000 Pro.
- Mobile apps only from Standard; email sequences only from Pro.
- Security and governance features, HIPAA and 24/7 support sit in Ultimate (custom price)
- Monday's support page states a 12-month minimum term for Enterprise-type plans (work management page, not CRM-specific)
Our verdict on monday CRM
monday CRM is a board-based CRM with four tiers whose limits rise at each step. There is no free plan, and plans start from 3 users. Prices shown on the vendor page are in EUR: Basic 12, Standard 17 and Pro 28 per seat per month billed yearly, with Ultimate custom. Third-party summaries list the same numbers as USD, so check which currency you will be billed in.
The cost story is in the caps. Contacts and deals are limited to 1,000 on Basic, 10,000 on Standard and 100,000 on Pro. Reviewers say it gets expensive when add-ons are needed, and the AI versions carry credits with no stated price. Above 40 users you need a quote, so budget from the limits, not the headline seat price.
monday CRM FAQ
What is monday CRM used for?
monday CRM is a board-based CRM that grows out of the monday.com work management tool, sold in four tiers. Limits on automations, dashboards and contacts rise with each plan, and plans start from 3 users. It suits teams that want a customizable board-based CRM.
Does monday CRM have a free plan?
No. There is no free plan, but a 14-day trial is available. Plans start from 3 users.
How many contacts does each plan allow?
Contacts and deals are capped at 1,000 on Basic, 10,000 on Standard and 100,000 on Pro. Ultimate limits are custom.
How much does monday CRM cost for 20 users?
On Standard yearly at 17 per seat, a 20-seat bucket would cost 4,080 per year. A third-party guide says seats are sold in buckets, so confirm the figure with monday.
Sources
Every fact on this page comes from monday CRM's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.