Freshsales review (2026): features, pros and cons, pricing
Freshworks' sales CRM with three tiers from $9 per user, reserving audit logs and field-level permissions for the top tier.
Verdict at a glance
Freshsales is the sales CRM from Freshworks, sold in three tiers with a low entry price. It suits small and mid-size teams and anyone already running Freshdesk or other Freshworks products, though audit logs wait for the Enterprise tier.
Pros
- Responsive customer support (about 50 G2 mentions)
- Ease of use.
Cons
- Limited features and reporting or automation gaps (about 32 G2 mentions of limited features)
What is Freshsales?
Freshworks' sales CRM with three tiers from $9 per user, reserving audit logs and field-level permissions for the top tier. It is built for small to mid-size teams wanting a cheap entry tier and teams already on Freshdesk or other Freshworks products.
Category: CRM Software
Freshsales key features
| Feature | What we found |
|---|---|
| Pipeline management | Kanban view on Growth. |
| Sales automation | Basic workflows on Growth; sales sequences from Pro. |
| Reporting and forecasting | Forecasting insights on Enterprise only. |
Freshsales pricing
Freshsales is priced per user per month, billed annually: Growth at $9, Pro at $39 and Enterprise at $59. Monthly prices are not shown on the pricing page, even though a billing toggle exists. For 20 users, annual cost is $2,160 on Growth, $9,360 on Pro and $14,160 on Enterprise. Add-ons are branded documents at $19 per user per month and Freddy AI Agent sessions at $49 per 100. Paid plans include 500 trial AI sessions, once per account. The vendor mentions a free plan in its page description, but none appears in the plan list.
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Growth | $9 | user/month billed annually | Kanban, lifecycle stages, basic workflows |
| Pro | $39 | user/month billed annually | Lead scoring, territory management, sequences |
| Enterprise | $59 | user/month billed annually | Forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
21-day trial per vendor FAQ. Monthly prices are not shown on the pricing page. The vendor's page description mentions a free plan, but none appears in the plan list.
Who Freshsales is best for
Best for
- Small to mid-size teams wanting a cheap entry tier.
- Teams already on Freshdesk or other Freshworks products.
Not ideal for
- Teams needing audit logs below the $59 Enterprise tier.
- Buyers who need a permanent free plan.
Freshsales alternatives
HubSpot CRMTeams starting free with up to 2 users.
Zoho CRMSmall businesses that want a free start and cheap per-user editions.
PipedriveSmall sales teams that live in a visual deal pipeline.
InsightlySmall and mid-size teams that need CRM plus project tracking after a deal closes.
CloseInside-sales and SDR teams that call and email at volume.
CopperSmall teams that live in Gmail and Google Workspace.
What Freshsales really costs
- Per seat per month
- $39 (Pro, billed annually)
- Billing
- Monthly and annual.
- 20 users per year
- Pro annual: 20 x $39 x 12 = $9,360/year (Growth: $2,160/year; Enterprise: $14,160/year)
Add-ons and extras to budget for
- Branded documents $19/user/month.
- Freddy AI Agent $49 per 100 sessions.
Questions to ask about price
- Is there a minimum number of seats or a minimum annual spend?
- What is the discount for annual billing, and can we start monthly?
- How much can the price rise at renewal, and is the increase capped in the contract?
- Are there one-time costs for implementation, onboarding or data migration?
Is Freshsales worth the price?
Freshsales is good value for small and mid-size teams that want a cheap entry tier, especially teams already using Freshdesk or other Freshworks products. It gets expensive when you need Pro features across the whole team, since $39 per user is over four times Growth. Teams that need audit logs must pay for the $59 Enterprise tier, and buyers wanting a permanent free plan should look elsewhere.
Worth it if
- Small to mid-size teams wanting a cheap entry tier.
- Teams already on Freshdesk or other Freshworks products.
Look elsewhere if
- Teams needing audit logs below the $59 Enterprise tier.
- Buyers who need a permanent free plan.
Cheaper per seat than Freshsales
- Zoho CRM$23 (Professional, annual) or $14 (Standard, annual)
Pricing details most reviews leave out
- Audit logs are included on the Enterprise plan only.
- Branded documents add-on costs $19/user/month.
- Freddy AI Agent costs $49 per 100 sessions; paid plans include 500 trial sessions, once per account.
- 21-day trial of the fully loaded CRM.
Our verdict on Freshsales
Freshsales is the sales CRM from Freshworks, and its public pricing starts low: Growth at $9, Pro at $39 and Enterprise at $59 per user per month, billed annually. The jump between Growth and Pro is large, so the entry price is only realistic if basic workflows and a Kanban pipeline are enough for your team. Lead scoring, territory management and sequences begin on Pro.
Add-ons raise the bill further. Branded documents cost $19 per user per month and the Freddy AI Agent costs $49 per 100 sessions. There is no permanent free plan, though there is a 21-day trial. For a 20-person team, Pro runs about $9,360 a year before add-ons, against $2,160 on Growth and $14,160 on Enterprise.
Freshsales FAQ
What is Freshsales used for?
Freshsales is the sales CRM from Freshworks, sold in three tiers with a low entry price. It suits small and mid-size teams and anyone already running Freshdesk or other Freshworks products, though audit logs wait for the Enterprise tier. It suits small to mid-size teams wanting a cheap entry tier.
Does Freshsales have a free plan?
No free plan appears in the plan list. Freshsales offers a 21-day trial of the fully loaded CRM, and paid plans start at $9 per user per month billed annually.
How much does Freshsales cost for 20 users?
On annual billing, 20 users cost $2,160 a year on Growth, $9,360 on Pro and $14,160 on Enterprise. Branded documents at $19 per user per month and AI sessions are extra.
Which Freshsales plan has lead scoring and sequences?
Lead scoring, territory management and sales sequences start on Pro at $39 per user per month. Growth has a Kanban view, lifecycle stages and basic workflows only.
Sources
Every fact on this page comes from Freshsales's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.