Close review (2026): features, pros and cons, pricing
Close is a sales CRM for inside-sales teams with a built-in dialer, SMS and email sequences.
Verdict at a glance
Close is a sales CRM for inside-sales teams, with a built-in dialer plus SMS and email sequences. Pipelines come on every plan, while workflows, bulk email and the power dialer start on Growth, and calls and texts are billed by usage.
What is Close?
Close is a sales CRM for inside-sales teams with a built-in dialer, SMS and email sequences. It is built for inside-sales and SDR teams that call and email at volume and small teams wanting calling built into the CRM.
Category: CRM Software
Close key features
| Feature | What we found |
|---|---|
| Pipeline management | Pipelines on all plans; workflows from Growth. |
| Email and calendar integration | 3 connected email accounts on Solo/Essentials, 10 on Growth/Scale. |
| Sales automation | Workflows, bulk email and power dialer from Growth. |
| Reporting and forecasting | Custom graph reporting on Scale. |
Close pricing
Close charges per user on four plans: Solo at $19 or $9, Essentials at $49 or $35, Growth at $109 or $99, and Scale at $149 or $139 per user per month. The vendor does not label which figure is monthly, and the higher one is likely monthly. Solo covers one user, and workflows start at Growth. On top of seats you pay for usage: calls and SMS at cost, about $0.02 per outbound minute, phone numbers from about $1 per month, extra organizations at $50 per month, and Call Assistant at $50 per month per org plus $0.02 per minute.
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Solo | $19 / $9 | per user/month | 1 user, 10k leads, no workflows |
| Essentials | $49 / $35 | per user/month | unlimited contacts, no workflows |
| Growth | $109 / $99 | per user/month | workflows, power dialer |
| Scale | $149 / $139 | per user/month | predictive dialer, custom roles, custom objects |
The vendor lists two prices per plan without saying which is billed monthly and which annually; the higher is likely monthly and the lower annual.
Who Close is best for
Best for
- Inside-sales and SDR teams that call and email at volume.
- Small teams wanting calling built into the CRM.
Not ideal for
- Teams needing SAML SSO (only Google SSO listed)
- Buyers who dislike usage-based calling costs.
Close alternatives
PipedriveSmall sales teams that live in a visual deal pipeline.
HubSpot CRMTeams starting free with up to 2 users.
CopperSmall teams that live in Gmail and Google Workspace.
FreshsalesSmall to mid-size teams wanting a cheap entry tier.
Zoho CRMSmall businesses that want a free start and cheap per-user editions.
InsightlySmall and mid-size teams that need CRM plus project tracking after a deal closes.
What Close really costs
- Per seat per month
- $99 (Growth, lower listed price, likely annual) or $109 higher listed price.
- Billing
- Monthly and annual.
- Annual discount
- About 9% on Growth if the lower price is annual.
- 20 users per year
- 20 x $99 x 12 = $23,760 per year on Growth at the lower listed price, excluding calling usage.
Add-ons and extras to budget for
- Call Assistant $50/month per org plus $0.02/min.
- Additional organizations $50/month.
- Phone numbers from about $1/month.
- Calling and SMS usage at cost.
Questions to ask about price
- Is there a minimum number of seats or a minimum annual spend?
- How much can the price rise at renewal, and is the increase capped in the contract?
- Are there one-time costs for implementation, onboarding or data migration?
Is Close worth the price?
Close is good value for a small inside-sales team that makes enough calls to justify a built-in dialer and wants one login instead of a CRM plus a calling tool. It gets expensive when you need Growth or Scale features across many seats, since 20 users on Growth at the lower price is $23,760 per year before any calling usage. Buyers who dislike variable calling charges will find the bill harder to forecast.
Worth it if
- Inside-sales and SDR teams that call and email at volume.
- Small teams wanting calling built into the CRM.
Look elsewhere if
- Teams needing SAML SSO (only Google SSO listed)
- Buyers who dislike usage-based calling costs.
Cheaper per seat than Close
- Zoho CRM$23 (Professional, annual) or $14 (Standard, annual)
- Pipedrive$39 (Growth, annual)
- Freshsales$39 (Pro, billed annually)
- Insightly$49 (Professional, billed annually)
Pricing details most reviews leave out
- Calls and SMS billed by usage, about $0.02 per minute outbound.
- Call Assistant add-on $50/month per org plus $0.02/minute.
- Role-based access and custom objects only on Scale.
- Call recording retention: 30 days Solo/Essentials, 90 Growth, unlimited Scale.
- Only Google SSO is listed, no SAML on the pricing page.
Our verdict on Close
Close is a sales CRM built for inside-sales teams, with a dialer, SMS and email sequences inside the product. On cost, it is fair value for teams that live on the phone, because calling does not need a separate tool. The catch is that the seat price is only part of the bill: calls and SMS are billed by usage on top of it.
The pricing page shows two prices per plan without saying which is monthly and which is annual. Growth, the first plan with workflows and the power dialer, lists $109 and $99 per user per month. Read the lower number as an annual rate until the vendor confirms it. Ask sales to confirm the billing basis in writing before you compare Close with tools that publish a clear monthly price.
Close FAQ
What is Close used for?
Close is a sales CRM for inside-sales teams, with a built-in dialer plus SMS and email sequences. Pipelines come on every plan, while workflows, bulk email and the power dialer start on Growth, and calls and texts are billed by usage. It suits inside-sales and SDR teams that call and email at volume.
How much does Close cost for 20 users?
On Growth at the lower listed price of $99, 20 users cost $23,760 per year, which is 20 x $99 x 12. That excludes calling and SMS usage, phone numbers and add-ons. At the higher listed price of $109 the total would be higher.
Does Close have a free plan?
No. Close offers a 14-day trial and a 30-day money-back guarantee, but no free plan. The cheapest tier is Solo, for one user, at $9 or $19 per month depending on which price is the annual one.
What costs extra beyond the per-user price?
Calls and SMS are billed by usage, about $0.02 per outbound minute. Phone numbers start around $1 per month, additional organizations are $50 per month, and the Call Assistant add-on is $50 per month per org plus $0.02 per minute.
Sources
Every fact on this page comes from Close's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.