Twist review (2026): features, pros and cons, pricing
Async-first team messaging app from Doist where every conversation lives in a thread inside a channel.
Verdict at a glance
Twist is an async-first messaging app from Doist where every conversation lives in a thread inside a channel. It suits remote and multi-timezone teams and offers a free plan with free guests.
Pros
- Clean, customizable interface.
- Threads keep topics organized for async work.
What is Twist?
Async-first team messaging app from Doist where every conversation lives in a thread inside a channel. It is built for remote or multi-timezone teams that prefer async threads over real-time chat and small teams wanting a free plan with free guests.
Category: Team Chat and Messaging Software
Twist key features
| Feature | What we found |
|---|---|
| Channels and threading | Channels organized by topic, every message in a thread. |
| Search and message history limits | Free: 1 month of history; Unlimited: full history. |
| App integrations and bots | Google Drive, GitHub, Zoom, Todoist, Zapier, Asana, Calendly listed; Free capped at 5 integrations. |
| Guest and external access | Free: guests free but see only last month; Unlimited: single-channel guests free, multi-channel guests billed as members. |
| Security and admin controls | Security page lists Google OAuth and email login, AWS hosting; no SSO, SOC 2 or audit logs mentioned. |
| Mobile app and frontline fit | Mobile apps exist; no frontline or shift features. |
Twist pricing
Twist has three tiers. Free costs nothing and allows 1 month of history, 5 integrations, 5 GB of storage and up to 500 internal and 500 guest accounts. Unlimited is listed at 6 per user per month, with full history, unlimited integrations and storage, and priority support. Enterprise is for teams over 200 employees and is arranged through support. Billing can be monthly or yearly, and the yearly price is not stated. Guests are free on Free, while on Unlimited single-channel guests are free and multi-channel guests are billed like members. Downgrading hides older content but does not delete it.
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | 0 | per user/month | 1 month of history, 5 integrations, 5 GB storage, up to 500 internal and 500 guest accounts |
| Unlimited | 6 | per user/month | Full history, unlimited integrations and storage, priority support. The vendor page shows the euro symbol but a footnote says Unlimited prices are in USD; USD figure not confirmed |
| Enterprise | Contact support | For teams over 200 employees via support@twist.com |
The vendor page shows the EUR symbol for visitors in Germany and does not switch to USD. Downgrading hides older content but does not delete it.
Who Twist is best for
Best for
- Remote or multi-timezone teams that prefer async threads over real-time chat.
- Small teams wanting a free plan with free guests.
Not ideal for
- Teams needing built-in video calls or huddles (not mentioned on the site)
- Regulated buyers needing SSO/SAML or published SOC 2 (not listed on its security page)
Twist alternatives
SlackTeams wanting channel-based chat with a large app ecosystem.
MattermostOrganizations that must self-host or run air-gapped chat.
Zoho CliqTeams already on Zoho apps (CRM, Projects, Workplace) that want chat inside that suite.
FlockSmall teams (up to about 100 members) wanting low-cost chat with a free tier.
ChantySmall teams wanting cheap per-user chat with tasks.
ConnecteamFrontline and deskless teams needing scheduling, forms and chat in one mobile app.
What Twist really costs
- Per seat per month
- 6 on Unlimited (currency unconfirmed, see pricing.notes)
- Billing
- Monthly and annual.
- 20 users per year
- 20 x 6 x 12 = 1,440 per year if billed monthly at the listed 6; annual price not stated.
Questions to ask about price
- Is there a minimum number of seats or a minimum annual spend?
- What is the discount for annual billing, and can we start monthly?
- Which features we need sit in add-ons or a higher plan, and what do they cost?
- How much can the price rise at renewal, and is the increase capped in the contract?
- Are there one-time costs for implementation, onboarding or data migration?
Is Twist worth the price?
Twist is good value for remote or multi-timezone teams that prefer async threads and want a free plan with free guests. For 20 people on Unlimited, the monthly rate comes to 1,440 per year (20 x 6 x 12), with the currency unconfirmed. It gets awkward when guests need access to several channels, since they count as paid members, and when you need more than one month of history. Teams over 200 employees must go through support for pricing.
Worth it if
- Remote or multi-timezone teams that prefer async threads over real-time chat.
- Small teams wanting a free plan with free guests.
Look elsewhere if
- Teams needing built-in video calls or huddles (not mentioned on the site)
- Regulated buyers needing SSO/SAML or published SOC 2 (not listed on its security page)
Pricing details most reviews leave out
- Free plan hides messages older than one month rather than deleting them; they return on upgrade.
- Multi-channel guests on Unlimited are billed like paid members while single-channel guests are free.
- Security page names no SOC 2, ISO, SSO or audit logs; hosting is AWS with no region stated.
- Enterprise pricing only for teams above 200 employees, via support.
Our verdict on Twist
Twist is an async-first team messaging app from Doist, with a free plan and one paid plan, Unlimited, listed at 6 per user per month. The currency is unclear: the vendor page shows a euro symbol, while a footnote says Unlimited prices are in USD, and the USD figure is not confirmed. For small teams the cost is low either way. The detail to watch is how guests are billed.
Free hides messages older than one month rather than deleting them, and they return when you upgrade. That makes Free a trial in practice for any team that needs history. G2 lists no Twist reviews, so there is little outside evidence on value. Pricing is simple enough that you can model it in a few minutes before committing.
Twist FAQ
What is Twist used for?
Twist is an async-first messaging app from Doist where every conversation lives in a thread inside a channel. It suits remote and multi-timezone teams and offers a free plan with free guests. It suits remote or multi-timezone teams that prefer async threads over real-time chat.
Does Twist have a free plan?
Yes. Free includes 1 month of history, 5 integrations, 5 GB of storage and up to 500 internal and 500 guest accounts. Older messages are hidden, not deleted.
How much does Twist cost for 20 users?
At the listed 6 per user per month on Unlimited, 20 users come to 1,440 per year if billed monthly. The vendor page shows a euro symbol while a footnote says USD, so confirm the currency, and the yearly price is not stated.
Do Twist guests cost extra?
On Unlimited, single-channel guests are free and multi-channel guests are billed like paid members. On Free, guests are free but only see the last month of messages.
Sources
Every fact on this page comes from Twist's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.