JumpCloud review (2026): features, pros and cons, pricing
Cloud directory and identity platform that bundles MDM, SSO and device management, priced per user per month with public module prices.
Verdict at a glance
JumpCloud is a cloud directory and identity platform that bundles MDM, SSO and device management. Its Device Management package costs $9 per user per month on annual billing, and reviewers cite no DLP or endpoint protection.
Pros
- Easy setup and centralized management.
Cons
- Pricing for education buyers.
- No DLP or endpoint protection.
What is JumpCloud?
Cloud directory and identity platform that bundles MDM, SSO and device management, priced per user per month with public module prices. It is built for small and mid-size IT teams that want directory, SSO and MDM from one vendor and teams that prefer public per-user module pricing. JumpCloud was founded in 2012 and is based in Louisville, US (PitchBook; other sources say Boulder).
Category: Mobile Device Management Software
JumpCloud key features
| Feature | What we found |
|---|---|
| Security policy and compliance enforcement | Conditional access / zero trust module $3 per user. |
| App distribution and management | Software management not priced on page. |
| Remote lock, wipe and support | Remote Access module $3 per user. |
| Identity and Microsoft 365 integration | Native directory and SSO; core product. |
JumpCloud pricing
JumpCloud bills per user per month, by module or package, with public prices. Device Management is $9 annual or $11 monthly, SSO is $11 or $13, and Device Identity Management is $13 or $15. MDM as a single feature is $5 annual or $6 monthly. Bundles save about 18% on annual billing. Add-ons include Premium Support at $2 per user and $3 each for Directory Insights, Patch Management and Remote Access. Platform Essentials, Platform and Platform Prime are quote only, and Essentials is capped at 300 users. Billing happens on the 1st for the previous month, and suspended users remain billable.
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Device Management | $9 annual / $11 monthly | user/month | Device management and MDM |
| SSO | $11 annual / $13 monthly | user/month | SSO, MFA, password manager |
| Device Identity Management | $13 annual / $15 monthly | user/month | |
| MDM feature alone | $5 annual / $6 monthly | user/month | A la carte |
| Platform Essentials / Platform / Platform Prime | Contact sales | Essentials capped at 300 users |
30-day trial including premium support. Billed on the 1st for the previous month. Suspended users remain billable.
Who JumpCloud is best for
Best for
- Small and mid-size IT teams that want directory, SSO and MDM from one vendor.
- Teams that prefer public per-user module pricing.
Not ideal for
- Teams that need only a standalone MDM.
- Buyers needing endpoint protection or DLP (reviewers cite lack)
JumpCloud alternatives
Microsoft IntuneCompanies already on Microsoft 365 E3 or E5, where Intune Plan 1 is already included.
HexnodeSmall and mid-size mixed-OS fleets that want public per-device pricing.
MosyleSchools and small businesses managing only Apple devices.
NinjaOneMSPs and IT teams managing mostly Windows/Mac endpoints that want RMM plus MDM.
Jamf ProMid-size and large Apple-centric fleets with a dedicated Mac admin.
42Gears SureMDMAndroid and rugged or kiosk device fleets.
What JumpCloud really costs
- Per seat per month
- $9 per user per month annual (Device Management package); $5 for MDM alone.
- Billing
- Monthly and annual.
- Annual discount
- About 18% on bundles ($9 vs $11)
- 20 users per year
- $9 x 20 x 12 = $2,160 per year (Device Management, annual)
- Renewal terms
- Billed monthly in arrears on the 1st; other terms not confirmed by the vendor.
Add-ons and extras to budget for
- Premium Support $2 per user.
- Directory Insights $3.
- Patch Management $3.
- Remote Access $3.
Questions to ask about price
- Is there a minimum number of seats or a minimum annual spend?
- Are there one-time costs for implementation, onboarding or data migration?
Is JumpCloud worth the price?
It is good value for small and mid-size IT teams that want directory, SSO and MDM from one vendor and like public per-user pricing. It gets expensive when you stack add-ons for support, logs and patching, and when you only need a standalone MDM. Buyers who need endpoint protection or DLP will not find it here, and education buyers cite pricing as a complaint.
Worth it if
- Small and mid-size IT teams that want directory, SSO and MDM from one vendor.
- Teams that prefer public per-user module pricing.
Look elsewhere if
- Teams that need only a standalone MDM.
- Buyers needing endpoint protection or DLP (reviewers cite lack)
Cheaper per seat than JumpCloud
- Mosyle$1.00 per device per month (Business Premium)
- Hexnode$2.20 per device per month (Pro)
- NinjaOne$3.75 per endpoint per month at 50 or fewer endpoints (page maximum cited rate; quote required)
- 42Gears SureMDM$3.99 per device (Standard; third-party)
Pricing details most reviews leave out
- MDM is priced per user not per device: $5 per user per month a la carte or $9 in the Device Management package.
- Platform Essentials is capped at 300 users and quote-only.
- Premium support is a $2 per user add-on (annual)
- Invoicing is offered only for accounts over $2,000 per month; otherwise card or ACH.
- Suspended users still bill.
Our verdict on JumpCloud
JumpCloud publishes per-user module prices, which is rare for a directory and identity platform. Device Management starts at $9 per user per month billed annually or $11 monthly. The SSO package is $11 annual or $13 monthly, and Device Identity Management is $13 or $15. MDM alone is $5 annual or $6 monthly. For 20 users on the Device Management package, that is $2,160 per year.
The catch is the add-ons and the fine print. Premium Support is $2 per user, and Directory Insights, Patch Management and Remote Access are $3 each. Suspended users still bill, and the larger Platform tiers are quote only. G2 shows 4.5 from 4,043 reviews. Ask for the full add-on list in writing, since support, logging and patching are billed separately.
JumpCloud FAQ
What is JumpCloud used for?
JumpCloud is a cloud directory and identity platform that bundles MDM, SSO and device management. Its Device Management package costs $9 per user per month on annual billing, and reviewers cite no DLP or endpoint protection. It suits small and mid-size IT teams that want directory, SSO and MDM from one vendor.
How much does JumpCloud cost for 20 users?
On the Device Management package billed annually, 20 users cost $9 x 20 x 12 = $2,160 per year. Add-ons such as Premium Support at $2 per user are extra.
Does JumpCloud have a free plan?
No free plan is listed. There is a 30-day trial that includes premium support.
Do suspended users still cost money?
Yes. Suspended users remain billable, so remove users you no longer need rather than suspending them.
About JumpCloud
- Founded
- 2012.
- Headquarters
- Louisville, US (PitchBook; other sources say Boulder)
- Employees
- About 900 (PitchBook/Latka estimates)
- Funding or owner
- About $417M raised; Series F 2021 at about $2.56B valuation (Sacra)
Listed in: Mobile Device Management Software
Sources
Every fact on this page comes from JumpCloud's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.