Confluence review (2026): features, pros and cons, pricing
Atlassian's per-user wiki and team documentation tool, tightly linked to Jira and sold in Free, Standard, Premium and Enterprise tiers.
Verdict at a glance
Confluence is Atlassian's wiki and team documentation tool, tightly linked to Jira. It comes in Free, Standard, Premium and Enterprise tiers, and page insights arrive on Standard.
Pros
- Best-in-class integration with Jira and Atlassian tools.
- Easy to use shared knowledge base.
Cons
- Navigation and layout can be confusing.
- Search is hard to use.
What is Confluence?
Atlassian's per-user wiki and team documentation tool, tightly linked to Jira and sold in Free, Standard, Premium and Enterprise tiers. It is built for teams already on Jira or Jira Service Management and internal wikis and project documentation at any size. Confluence was founded in 2002 and is based in Sydney, Australia (Atlassian global HQ); secondary US hub in San Francisco.
Category: Knowledge Base Software
Confluence key features
| Feature | What we found |
|---|---|
| Authoring and editing experience | Real-time collaborative editing with inline and page comments. |
| Search and AI answers | Advanced search, labels and hierarchy; Rovo AI summarizes and explains jargon (Standard and up per third party) |
| Internal vs public access control | Page and space permissions for users, groups and anonymous from Standard. |
| Versioning and review workflows | Page history, compare and revert on Free. |
| Analytics and content gaps | Page insights on Standard; site, space and page analytics on Premium. |
| Help desk and chat integrations | Jira, Jira Service Management, Trello and Marketplace apps; Slack not named on features page. |
Confluence pricing
Confluence charges per user per month, billed mostly annually upfront. Free is $0 for up to 10 users with 2 GB of storage. Standard is about $5.42 per user and Premium about $10.44, both third-party figures not taken from Atlassian's page. Enterprise is quote-based. Standard adds 250 GB and advanced permissions, Premium adds unlimited storage, a 99.9% SLA and 24/7 support, and Enterprise lists a 99.95% SLA. SSO and SCIM are not in the seat price: they need a separate Atlassian Guard subscription, billed per managed user across the org. Marketplace apps are also extra.
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | up to 10 users | 2 GB storage, community support |
| Standard | $5.42 (third-party figure) | user/month, annual | 250 GB, 9/5 support, advanced permissions, page insights |
| Premium | $10.44 (third-party figure) | user/month, annual | Unlimited storage, 24/7 support, 99.9% SLA, analytics reports |
| Enterprise | Custom | quote | 99.95% SLA, advanced identity controls |
Per-user figures are third-party figures from Featurebase (updated 2026-03-06, featurebase.app/blog/confluence-pricing) and match several aggregators; they are not taken from Atlassian's pricing page. Atlassian priced Premium and Enterprise up again on 2026-10-13 PT per its FAQ, so current prices may differ.
Who Confluence is best for
Best for
- Teams already on Jira or Jira Service Management.
- Internal wikis and project documentation at any size.
Not ideal for
- Public customer-facing help centers as the main goal.
- Buyers who need SSO without buying an extra Atlassian Guard subscription.
Confluence alternatives
NotionStartups and small teams combining wiki and project tracking.
Document360Product and SaaS documentation teams needing public and private KBs.
SliteSmall and mid-size teams wanting an AI search wiki at a published price.
NuclinoSmall teams wanting a simple, fast wiki with a free plan.
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.
BloomfireMid-size and enterprise teams that want a company-wide Q&A and knowledge library with search as the main feature.
What Confluence really costs
- Per seat per month
- $5.42 (Standard, billed annually; third-party)
- Billing
- Mostly annual.
- 20 users per year
- About $1,300 per year on Standard (20 x $5.42 x 12 = $1,301; Atlassian tiers pricing, so verify)
- Recent price change
- 2025-10-15 list price increase: Standard +5%, Premium +7.5%, Enterprise +7.5 to 10% (Valiantys / Atlassian); further Premium and Enterprise update 2026-10-13 PT (Atlassian FAQ)
Add-ons and extras to budget for
- Atlassian Guard (SSO, SCIM; separate subscription)
- Marketplace apps.
Questions to ask about price
- Is there a minimum number of seats or a minimum annual spend?
- What is the discount for annual billing, and can we start monthly?
- How much can the price rise at renewal, and is the increase capped in the contract?
- Are there one-time costs for implementation, onboarding or data migration?
Is Confluence worth the price?
Confluence is good value for teams already on Jira or Jira Service Management, where the integration is the main reason to buy, and for small teams that fit the Free plan. Twenty users on Standard come to about $1,300 per year, so verify against current pricing. It gets expensive when you need SSO or SCIM, because Atlassian Guard is billed on top, or when you add Marketplace apps and move to Premium for support and SLA.
Worth it if
- Teams already on Jira or Jira Service Management.
- Internal wikis and project documentation at any size.
Look elsewhere if
- Public customer-facing help centers as the main goal.
- Buyers who need SSO without buying an extra Atlassian Guard subscription.
Pricing details most reviews leave out
- Free plan caps at 10 users; Standard 1 to 10 users listed at $680 per year.
- Atlassian raised cloud list prices on 2025-10-15 (Standard +5%, Premium +7.5%, Enterprise +7.5% to 10% per Valiantys) and again for Premium and Enterprise on 2026-10-13.
- SAML SSO and SCIM need an Atlassian Guard subscription billed per managed user across the org (third-party sources conflict on tier)
- Premium adds 24/7 support and a 99.9% SLA; Enterprise 99.95%.
- Data Center about $27,000 per year for 500 users (Featurebase)
Confluence compared
Our verdict on Confluence
Confluence is Atlassian's per-user wiki and team documentation tool, sold in Free, Standard, Premium and Enterprise tiers. Per-user prices are low, so it is cheap to start: the Free plan covers up to 10 users, and Standard is about $5.42 per user per month billed annually, a third-party figure. The question is what sits on top of the seat price.
Atlassian raised cloud list prices on 2025-10-15 (Standard up 5%, Premium up 7.5%, Enterprise up 7.5 to 10%) and updated Premium and Enterprise again on 2026-10-13. Treat any figure here as a starting point and check the current Atlassian price before budgeting. Also budget separately for Atlassian Guard if you need SSO or SCIM, and for any Marketplace apps your teams will want.
Confluence FAQ
What is Confluence used for?
Confluence is Atlassian's wiki and team documentation tool, tightly linked to Jira. It comes in Free, Standard, Premium and Enterprise tiers, and page insights arrive on Standard. It suits teams already on Jira or Jira Service Management.
Does Confluence have a free plan?
Yes. Free covers up to 10 users, with 2 GB of storage and community support. Past 10 users you need a paid tier.
How much does Confluence cost for 20 users?
On Standard at about $5.42 per user per month billed annually, 20 users cost about $1,301 per year. That is a third-party figure and Atlassian has changed prices since, so verify before budgeting.
Is SSO included in Confluence plans?
No. SAML SSO and SCIM need an Atlassian Guard subscription, billed per managed user across the org. Third-party sources conflict on which tier is required.
About Confluence
- Founded
- 2002.
- Headquarters
- Sydney, Australia (Atlassian global HQ); secondary US hub in San Francisco.
- Employees
- 13,813 (Atlassian, 2025, per Wikipedia citing 10-K)
- Funding or owner
- Public company (Nasdaq: TEAM)
Listed in: Knowledge Base Software
Sources
Every fact on this page comes from Confluence's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.