Document360 review (2026): features, pros and cons, pricing
Quote-priced knowledge base platform for public or private documentation sites with workflow, analytics and an AI add-on.
Verdict at a glance
Document360 is a knowledge base platform for public or private documentation sites, with workflow reviewers, analytics and an AI add-on. Pricing is by quote, and it suits SaaS and product documentation teams.
Pros
- Ease of use (G2 9.3) and support (9.5)
- Clean, user-friendly editor.
Cons
- Learning curve for editor and advanced features.
- Occasional slow loading and limited functionality.
What is Document360?
Quote-priced knowledge base platform for public or private documentation sites with workflow, analytics and an AI add-on. It is built for product and SaaS documentation teams needing public and private KBs and teams wanting a dedicated success manager and migration included. Document360 was founded in 2017 and is based in Sidcup, UK per Capterra (development centre in Coimbatore, India).
Category: Knowledge Base Software
Document360 key features
| Feature | What we found |
|---|---|
| Authoring and editing experience | Collaborative editing and Custom Workflow Builder; editor types not detailed on features page. |
| Search and AI answers | Eddy AI features included in plans; AI Chatbot sold as add-on. |
| Internal vs public access control | Public, private or mixed KB; reader accounts for private KBs; SSO, SCIM, IP restriction, roles. |
| Versioning and review workflows | Custom Workflow Builder with reviewers. |
| Analytics and content gaps | Pro Analytics listed; failed-search reporting not confirmed. |
| Help desk and chat integrations | Connects to third-party help desks, chatbots and collaboration tools (specific names not listed by the vendor) |
Document360 pricing
Document360 lists no prices and no plan table. According to its pricing page, a quote depends on team accounts (editors and reviewers), workspaces, languages, SSO needs, the knowledge base privacy model and usage of the AI Premium Suite. Reader accounts apply only to private knowledge bases and are counted separately from editors, so a private KB for many readers can change the bill. The AI Chatbot and AI Premium Suite are add-ons with no published price. Standard migration is included in most quotes. Billing, discounts and renewal terms are not published.
Document360 does not publish a price list. Pricing is quoted on request.
Pricing page lists no prices: quote depends on team accounts (editors/reviewers), workspaces, languages, SSO needs, KB privacy model and AI Premium Suite usage. Reader accounts apply only to private KBs. Capterra says a free trial exists; a Capterra reviewer reported a 2x increase on new pricing (anecdotal).
Who Document360 is best for
Best for
- Product and SaaS documentation teams needing public and private KBs.
- Teams wanting a dedicated success manager and migration included.
Not ideal for
- Buyers who want public self-serve pricing.
- Very small teams needing a cheap wiki.
Document360 alternatives
HelpjuiceTeams that want predictable flat monthly cost.
ConfluenceTeams already on Jira or Jira Service Management.
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.
BloomfireMid-size and enterprise teams that want a company-wide Q&A and knowledge library with search as the main feature.
What Document360 really costs
Document360 publishes no price list, so the real cost depends on the quote. Use the questions below to turn a sales conversation into a number you can compare.
Add-ons and extras to budget for
- AI Chatbot (price not published)
- AI Premium Suite (price not published)
Questions to ask about price
- What is the price per user or per unit, and what is the pricing basis (seats, employees, usage)?
- Is there a minimum number of seats or a minimum annual spend?
- What is the discount for annual billing, and can we start monthly?
- How much can the price rise at renewal, and is the increase capped in the contract?
- Are there one-time costs for implementation, onboarding or data migration?
Is Document360 worth the price?
It is good value for product and SaaS documentation teams that want public and private knowledge bases, a dedicated success manager and migration included. It gets expensive or awkward for very small teams that need a cheap wiki, or buyers who want public self-serve pricing. If you plan a private KB with many readers, ask how reader accounts are priced before you commit.
Worth it if
- Product and SaaS documentation teams needing public and private KBs.
- Teams wanting a dedicated success manager and migration included.
Look elsewhere if
- Buyers who want public self-serve pricing.
- Very small teams needing a cheap wiki.
Pricing details most reviews leave out
- No public price; quote depends on editor seats, workspaces, languages, SSO and AI.
- Standard migration is included in most quotes.
- Every customer gets a dedicated success manager and onboarding sessions.
- AI Chatbot and AI Premium Suite (screen capture, step guides, demos) are priced add-ons.
- Private-KB reader accounts are counted separately from editors.
Our verdict on Document360
Document360 is a knowledge base platform from Kovai.co for public or private documentation sites, and it has no public price. The quote depends on how many team accounts, workspaces and languages you need, plus SSO and any AI usage. That makes it hard to compare on cost until you have a written quote. Standard migration is included in most quotes, which is a real saving.
Reviewers rate it well, with 4.7 on G2 from about 500 reviews, and they praise ease of use and support. The cost story to check is the add-ons: the AI Chatbot and the AI Premium Suite are priced separately and neither price is published. A Capterra reviewer also reported a 2x increase on new pricing, which is anecdotal.
Document360 FAQ
What is Document360 used for?
Document360 is a knowledge base platform for public or private documentation sites, with workflow reviewers, analytics and an AI add-on. Pricing is by quote, and it suits SaaS and product documentation teams. It suits product and SaaS documentation teams needing public and private KBs.
How much does Document360 cost?
Document360 does not publish prices. The quote depends on editors and reviewers, workspaces, languages, SSO and AI usage. Ask for a written quote.
Does Document360 charge for AI features?
The AI Chatbot and the AI Premium Suite (screen capture, step guides, demos) are priced add-ons, and their prices are not published. Eddy AI features are included in plans.
Is migration included in the price?
Standard migration is included in most quotes, along with onboarding sessions and a dedicated success manager. Confirm this in writing for your quote.
About Document360
- Founded
- 2017.
- Headquarters
- Sidcup, UK per Capterra (development centre in Coimbatore, India)
- Funding or owner
- Bootstrapped, no venture capital; passed $10M ARR per press coverage.
Listed in: Knowledge Base Software
Sources
Every fact on this page comes from Document360's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.